​

Claiming Through Pet Insurance

Many pet insurance providers offer coverage for behavioural consultations if it is named under your policy, provided certain conditions are met. This will vary between companies. If you plan to claim through your insurer, please read the following carefully:

​

What You Need to Know

​

• Veterinary Referral Required.
  Most insurance companies require that behavioural consultations are carried out following a formal referral from your vet. This ensures that any underlying medical issues have been ruled out and that the behavioural issue is appropriately addressed.

• Please print this document (PDF), or contact me directly to receive it by e-mail,  or for a smooth process, share this link with your vets: https://forms.gle/z5Fq2qeWCyfp5fEW8

​

​

​

• Either you or your vet send your dogs full veterinary history in advance of your appointment (e-mail provided in vet referral form)

• If your vet is doing an online referral form, please e-mail me to confirm it has been completed.

​

• Certified Behaviourist
  I am an Associate Clinical Animal Behaviourist (CAB) Member of the Association of Pet Behaviour Counsellors (APBC), a recognised and reputable professional body. This accreditation is accepted by many insurers, including those who require practitioners to be listed with APBC or ABTC.

​​​

• Policy Conditions Vary
  Coverage depends on your individual policy. Please check with your insurer to confirm:

  • Whether behavioural treatment is included

  • If a vet referral is mandatory

  • Any limits on session costs or number of visits

  • Whether my qualifications and membership level (Associate CAB) is suitable. I would recommend getting this in writing. 

  • How to claim.​

 

How to Proceed

​

If you intend to claim through insurance:

​

• Check with your insurance that they will cover the desired service.

1. Check they are happy to cover my qualifications (Associate CAB member APBC)

2. Check with them what they require for you to claim the fee back.

3. Ask them the process of claiming back the consultation fee's.​

4. Check to make sure there are no endorsements on your policy.

​​

• Get a veterinary referral or contact me.

1. Use the document above or contact me directly and I will provide you with a Veterinary Referral Form to take to your vet. This form is required to initiate the referral process and ensure your claim meets insurer requirements. OR Use the link above to pass to your vets for a faster process

2. Confirm with me referral and veterinary history has been received.​

3. Book a consultation.

4. Submit Documentation to Your Insurer.

N.B: Your insurance company will likely reach out directly to me for a copy of the clinical report prior to paying a claim.  Without this report they may state they cannot pay. If you they contact me I will confirm with you first in writing that you authorise sharing this report with them.​

​

IMPORTANT ​- Insurance Claim Responsibility Waiver

​It is the sole responsibility of the client to:

• Confirm with their insurer whether behavioural consultations are covered.

• Obtain any necessary documentation, including veterinary referral forms.

• Submit claims directly to their insurance provider.

• Follow up with their insurer regarding the outcome of the claim.​

Perfectly Polite Dachshunds does not:

• Guarantee reimbursement from any insurance provider.

• Submit claims on behalf of clients.

• Liaise with insurance companies regarding individual claims.

• Accept liability for rejected or delayed claims.